Frequent questions

Everything you need to know about ordering, delivery, returns and the warranty on your Maurice de Mauriac watch.

Delivery and shipping

What countries do you ship to?

We ship all over the world, except for Russia, Belarus, Pakistan and Turkey.

What are the delivery methods and times?

Is delivery free?

Do I have to pay duties and taxes upon delivery of my order?

How can I track my package?

What if I want to change my delivery address?

What should I do if I have a delivery problem?

How do I make a return?

How do I make an exchange?

Do I have to pay to return/exchange my order?

How long does it take to get my money back?

What does the warranty cover?

How long is the warranty valid?